Streamline customer communication with WesalSync. Integrating WhatsApp into Genesys Cloud enables real-time interactions, boosting response times and service quality.
Why WesalSync Stands Out
Rich Media Support
Unlike other solutions, WesalSync allows the use of rich media in WhatsApp communication, facilitating better customer engagement and more effective brand communication.
Deep Integration with Genesys Cloud
WesalSync integrates seamlessly with Genesys Cloud, providing a native, high-performance solution that enhances both agent productivity and customer satisfaction.
Key Features
01
Real-Time Messaging
Keep agents aligned with ongoing WhatsApp conversations, including interactions with AI-powered chatbots, for a more responsive service experience
02
Seamless Communication
Send and receive messages without interruptions, delivering an uninterrupted, high-quality customer service experience.
03
Chat History Sync
Synchronize previous chat history to offer personalized, context-aware support, improving the overall customer experience.
04
Enhanced Media Capabilities
Go beyond basic text messages with the ability to send videos, images, and other rich media, creating more engaging, dynamic customer interactions.