WesalQM is a powerful, all-in-one local recording solution that ensures compliance and optimized performance for all your communication channels—voice, social media, and email. Seamlessly integrated with Genesys Cloud , WesalQM enables you to monitor, evaluate, and analyze every interaction, delivering valuable insights while ensuring full regulatory compliance.
Closing the Compliance Gap
Regulatory Compliance & Data Localization
For organizations bound by data regulations or security requirements, WesalQM ensures that all recordings are securely stored locally, allowing businesses to meet strict compliance standards for data localization.
Security & Control
Maintain full control over recorded interactions with customizable access permissions, providing heightened security and control over sensitive data.
Key Features
01
Comprehensive Real-Time Monitoring
Access a powerful dashboard for real-time analytics, providing instant insights into your contact center’s performance
02
Seamless Integration with Genesys Cloud
WesalQM integrates directly with Genesys Cloud’s Quality Management module, providing a unified experience and enhanced quality monitoring
03
Unified User Interface
Enjoy a single, easy-to-use interface embedded within the Genesys Cloud environment—no need to switch between multiple platforms
04
Advanced Search Filters
Quickly locate recorded interactions using filters like Date/Time, Agent, Duration, Direction, Queue, Wrap-up Code, and more.
05
Export and Playback Options
Export recorded data in Excel, CSV, or PDF formats. Play back recordings with an enhanced media player and download them in WAV format
06
Flexible Deployment Options
WesalQM is virtualization-friendly and supports both single-instance and high-availability deployments
Ready to Elevate Your Quality Monitoring?
WesalQM is here to transform the way you monitor, evaluate, and store customer interactions. Reach out today to learn more about how WesalQM can streamline your operations and help you stay compliant.